We pride ourselves on delivering seafood that is unmatched in terms of quality and freshness and we will do everything possible to ensure your satisfaction. If for some reason we fail in this commitment, we will make things right by considering the policies listed below.
NOTIFY US OF DISCREPANCIES OR CONCERNS WITHIN 24 HOURS AFTER TIME OF DELIVERY
Report any discrepancies or concerns including damage, product quality issues, mispacks, and delays by emailing us at email@example.com no later than 24 hours after the time of delivery.
We are not responsible for discrepancies reported more than 24 hours after your order is delivered.
Order delivery dates and times are those listed on the order’s FedEx tracking status.
PHOTOS MAY BE REQUESTED
To help us investigate, we may ask for photos of any discrepancies, particularly internal or external damage to the package and/or its contents. Failure to provide requested photos may delay any refund or reshipment decisions.
DAMAGED PACKAGES OR PRODUCTS
We will refund or reship any items that arrive damaged.
We will refund or reship any food items that arrive unviable including food that is not cool to the touch and dead lobsters.
We will refund or reship any items that we forget to pack or mispack.
Note: We reserve the right to make product substitutions of equal or greater value if items in an order become unavailable.
If your order arrives more than 1 day after its scheduled delivery date due to extreme weather or an act of nature – and is deemed partially or fully unviable, we will issue a refund for the unviable products or reship the unviable products.
No refunds of shipping charges (if applicable) will be issued for orders delayed due to extreme weather and/or acts of nature.
Refunds are made in the form of a Roger’s Fish Co. Gift Card which will be emailed within 48 hours after approval. If a cash refund is instead deemed necessary, it will be issued to the credit card/method of payment used during order placement. Refunds to credit cards/methods of payment may take between 2-10 business days to post to the card’s/method’s account.
Reshipments will be scheduled to ship on the next business day.
Due to the perishable nature of our products, we do not accept returns.